Doodlora Membership: up to 50 downloads a month, from $9.99 · See how it works

Refund Policy

Everything we sell is a digital file that you can download the moment you pay. Because a download can’t be returned, refunds work a little differently from a physical shop. This page explains when we refund, when we replace a file instead, and how to ask.

When we will fix it or refund you

Write to us within 30 days of your order if:

  • A file won’t open or is damaged. We’ll send a working file. If we can’t fix it, we’ll refund that item.
  • The file doesn’t match its product page. For example, pages or sizes the listing says are included are missing. We’ll send the complete file, or refund that item if you prefer.
  • You were charged twice for the same order. We’ll refund the duplicate charge.
  • Your download links stopped working before you could save your files. Links work for 30 days and up to 5 downloads. If yours ran out before you got the files, we’ll reset them.

When we can’t refund

  • You downloaded the files and changed your mind, or bought the wrong item by mistake.
  • The printout looks different because of your printer, ink or paper settings. Our printing help covers the usual fixes, and we’re happy to help you get it right.
  • You bought the Personal License and later need the Commercial License. You can buy the Commercial License separately.

Buyers in the EU and UK

At checkout you’re asked to agree that your download starts straight away and that you lose your 14-day right to cancel once it does. This is required for digital content under EU and UK consumer law. It doesn’t affect the refunds above: if a file is faulty or not as described, you’re still covered.

Doodlora Membership

You can cancel your membership at any time from My Account → Membership. You keep access until the end of the period you’ve paid for, and the files you already downloaded remain yours to use under the Personal License.

We don’t refund partial months or years. If you were charged for a renewal you didn’t mean to keep, write to us within 7 days of the charge. As long as you haven’t downloaded anything since that charge, we’ll refund the renewal.

If a payment is disputed with your bank, the membership is cancelled immediately and no further downloads can be made.

How to ask

Email [email protected] or use the contact page with your order number and a short description of the problem. Approved refunds go back to the card or wallet you paid with. Your bank may take 5 to 10 business days to show it.